Eligible products may generally be returned within 7–14 days from the date of delivery, depending on the product category. Items must be unused, undamaged, and maintained in suitable condition with original packaging, tags, accessories, and included materials.

Returned products should be in their original condition and suitable for inspection. Products showing signs of use, damage, alteration, missing components, or improper handling may not qualify for return. Customers should package items carefully to prevent additional damage during collection.

Customers should contact support within the applicable return period and provide the order details, product information, reason for return, and any requested supporting information. Return requests submitted after the applicable period may not be considered for approval.

Return requests are reviewed according to product eligibility, condition, category requirements, and the circumstances described by the customer. Approval may be provided before collection or after additional information is reviewed. A return request does not automatically guarantee approval.

When collection is available, return arrangements may be coordinated using the contact and delivery information provided with the order. Customers should keep the eligible product securely packaged and ready for collection according to the instructions provided by support.

Return collection or shipping arrangements may vary according to product type, location, return reason, and operational requirements. Customers will receive applicable instructions before sending an item independently. Unapproved returns or packages sent without required authorization may be delayed or declined.

Returned products are inspected to confirm eligibility, condition, completeness, and compliance with applicable return requirements. Inspection may include checking packaging, accessories, tags, product condition, and reported issues. The outcome of this review determines whether the return qualifies for further processing.

Refunds are available for approved returns that satisfy the applicable eligibility and inspection requirements. If a returned product does not meet those requirements, the customer may be notified that the refund cannot be approved and further instructions may be provided.

Because eligible orders use Cash on Delivery, refunds for approved returns are handled through an applicable customer support arrangement rather than an original electronic payment method. Customers may be asked to provide accurate information necessary to complete the approved refund process.

Approved refunds are generally processed after the returned product has been received, inspected, and accepted. Processing time may vary depending on return verification, customer information, operational procedures, and the selected refund arrangement communicated by customer support.

Certain products may not qualify for return because of their nature, condition, hygiene considerations, customization, or other applicable restrictions. Examples may include opened personal care items, perishables, food and beverages, gift cards, digital products, customized orders, and final-sale items.

If a product arrives damaged, defective, incomplete, or materially different from the ordered item, customers should contact support promptly after delivery. Relevant order details and requested information may help with reviewing the issue and determining the appropriate return or replacement arrangement.

If an order appears to contain missing products, accessories, or components, customers should notify support as soon as reasonably possible. The reported details may be reviewed against available order information, packaging details, and fulfillment records before an appropriate resolution is determined.

Exchanges may be available for selected eligible products depending on availability, product condition, category restrictions, and the reason for the request. When an exchange cannot be arranged, an approved return and refund may be considered according to applicable policy requirements.

Customers are responsible for providing accurate order information, submitting requests within the applicable period, following return instructions, and protecting products during return handling. Failure to meet these requirements may affect eligibility for return, exchange, replacement, or refund consideration.

For questions about eligibility, return requests, product conditions, collection arrangements, exchanges, or refunds, customers may contact customer support. Support can provide guidance based on the order details, product category, applicable policy requirements, and information available during review.